Managing Process Improvement

All firms have processes, most of which can be improved or optimized. Some of these processes include innovation, development, manufacturing, services, internal and external processes. The ability of managers to define, measure, improve and control processes is a key skill set and, combined with leadership, can enhance the success of a firm.

In this course, students will develop a combination of practical tool knowledge and project management skills to effectively change and improve important processes. Students will also gain a strong theoretical and practical understanding of six sigma deployment and will have the opportunity to achieve SMU Six Sigma "Greenbelt" certification. Students will learn the DMAIC methodology (Design, Measure, Analyze, Improve, Control) and apply it in real projects. These projects will be sponsored by SMU, local SME's and MNC's. This course will also allow students to further develop and get feedback on the following SMU Graduate Learning Outcomes: critical thinking and problem solving, collaboration, communication, self-directedness and metalearning, and resilience and positivity (see https://cte.smu.edu.sg/smu-pedagogical-framework-graduate-learningoutcomes)