All firms have processes, most of which can be improved or optimized. Some of these processes include innovation, development, manufacturing, services, internal and external processes. The ability of managers to define, measure, improve and control processes is a key skill set and, combined with leadership, can enhance the success of a firm.
In this course, students will develop a combination of practical tool knowledge and project management skills to effectively change and improve important processes. Students will also gain a strong theoretical and practical understanding of six sigma deployment and will have the opportunity to achieve SMU Six Sigma "Greenbelt" certification. Students will learn the DMAIC methodology (Design, Measure, Analyze, Improve, Control) and apply it in real projects. These projects will be sponsored by SMU, local SME's and MNC's. This course will also allow students to further develop and get feedback on the following SMU Graduate Learning Outcomes: critical thinking and problem solving, collaboration, communication, self-directedness and metalearning, and resilience and positivity (see https://cte.smu.edu.sg/smu-pedagogical-framework-graduate-learningoutco…)
Students will be trained in Six Sigma to the level of Greenbelt and will achieve certification of their Green Belt status by SMU. After taking this course, students will be able to:
- Explain the different elements of Six Sigma Deployment, including the change and leadership components necessary
- Explain the basics of LEAN improvement methods including simple value-stream mapping and identification of process waste
- Define, lead and manage small to medium-size process improvement projects using the DMAIC (Design, Measure, Analyze, Improve, Control) and DFSS (Design for Six Sigma) methods
- Identify and apply appropriate six-sigma and project management tools to effectively improve processes
- Operate within teams and within organizations to drive effective process improvements
To minimise number of queries and be more efficient in tracing payment and communication, students reviewed the payment processes, identified various pain points and suggested improvements that could help save time and effort for the Finance department.
Students investigated current operations of the various hotel properties, and suggested best practices and ways to streamline their processes.
Students investigated the outlet's current customer flow and staff engagement, and suggested a staff roster that could efficently lead to an increase in sales.
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