All firms have processes, most of which can be improved or optimized. Some of these processes include innovation, development, manufacturing, services, internal and external processes. The ability of managers to define, measure, improve and control processes is a key skill set and, combined with leadership, can enhance the success of a firm. In this course, students will develop a combination of practical tool knowledge and project management skills to effectively change and improve important processes. Students will also gain a strong theoretical and practical understanding of six sigma deployment and will have the opportunity to achieve SMU Six Sigma “Greenbelt” certification. Students will learn the DMAIC methodology (Design, Measure, Analyze, Improve, Control) and apply it in real projects. These projects will be sponsored by SMU, local SME’s and MNC’s. This course will also allow students to further develop and get feedback on the following SMU Graduate Learning Outcomes: disciplinary knowledge, critical thinking and problem solving, collaboration and leadership, communication, self-directed learning, and resilience. (See https://www.smu.edu.sg/programmes/graduate-learning-outcomes)
Students will be trained in Six Sigma to the level of Greenbelt and will achieve certification of their Green Belt status by SMU. After taking this course, students will be able to:
• Students will be trained in Six Sigma to the level of Greenbelt and will achieve certification of their Green Belt status by SMU. After taking this course,
students will achieve the following learning outcomes (LOs). Be able to:
LO1: Answer questions about Lean and Six Sigma approaches to process improvement, including DMAIC (Design, Measure, Analyze, Improve, Control), related change and project management, as well as organizational deployment
LO2: Analyze and solve problems in the context of process improvement
LO3: Collaborate effectively with team and client to manage process improvement projects
LO4: Communicate effectively in the context of process improvement
LO5: Plan and act for personal growth and development
LO6: Persevere and recover quickly in the face of disruptions and challenges
To minimise number of queries and be more efficient in tracing payment and communication, students reviewed the payment processes, identified various pain points and suggested improvements that could help save time and effort for the Finance department.
Students investigated current operations of the various hotel properties, and suggested best practices and ways to streamline their processes.
Students investigated the outlet's current customer flow and staff engagement, and suggested a staff roster that could efficently lead to an increase in sales.